Reviva Hospitality
Helping small food businesses optimize operations and elevate hospitality
—so they can serve their communities with excellence.
Revitalizing Operations, Elevating Experience, Maximizing Profitability
What We Do
At Reviva Hospitality, we help independent restaurants, bakeries, and cafés improve efficiency, service, and leadership—so they can serve their communities better.
We focus on three key areas:
Guest Experience Optimization
Deliver memorable service that keeps guests coming back.
Improve greetings, ordering flow, wait times, and guest movement
Optimize service consistency, attentiveness, and atmosphere
Identify pain points that impact satisfaction, reviews, and repeat visits
Operations & Service Flow Improvements
Run a smoother, more efficient operation without sacrificing hospitality.
Fix bottlenecks in order flow, kitchen throughput, and team movement
Improve layout, role clarity, and rush-hour preparedness
Reduce delays and increase speed, accuracy, and team productivity
Leadership & Team Development
Strong teams create better guest experiences.
Strengthen team communication, training, and leadership oversight
Identify gaps in scheduling, role execution, and shift consistency
Improve employee morale, engagement, and accountability
A Proven System for Business Success
Every great restaurant experience is built on seamless operations, efficient service, and a well-led team.
Our Efficiency & Hospitality Assessment (EHA) applies the same proven operational strategies that have made Chick-fil-A® one of the most efficient and service-focused brands in the industry.
Drawing from firsthand operational leadership experience, we help independent restaurants, bakeries, and cafés streamline processes, enhance guest satisfaction, and maximize profitability.
This assessment identifies bottlenecks in service flow, inconsistencies in the guest experience, and leadership challenges that impact performance, delivering practical, real-world improvements that create measurable results, all while maintaining your business’s unique culture and values.
Our Efficiency and Hospitality Assessment (EHA) is a structured, data-driven approach to identifying inefficiencies and improving performance.
🔹 Step 1: Efficiency & Hospitality Assessment (EHA)
A full-scale evaluation covering guest experience, operations, and leadership. We take a holistic approach, evaluating your guest experience, internal efficiency, and team effectiveness to uncover hidden issues affecting your success.
🔹 Step 2: Customized Action Plan
A clear, actionable roadmap for improvement. Your personalized action plan prioritizes quick wins and long-term improvements, outlining the exact steps needed to improve service, speed, and leadership effectiveness.
🔹 Step 3: Implementation Support
Need help executing? We offer hands-on guidance to make real changes. For businesses that want additional support, we help you implement the plan—guiding process updates, team training, and workflow improvements to ensure lasting results.
Why Choose Us?
✔ Tailored for Small Businesses
We focus on independent restaurants, bakeries & cafés, not cookie-cutter solutions.
“Chick-fil-A is a unique business, and most consultants don’t address our specific challenges. Having someone like Mark—who has been in the restaurant, understands the business, and speaks directly to our needs—makes all the difference. His approach is tailored, relevant, and impactful in ways that generic leadership training just isn’t.”
✔ Built on Proven Systems
Our methods are inspired by top hospitality brands but customized for you.
"I’ve worked with Mark for three years, and every time, the results speak for themselves. He delivers content that is engaging, meaningful, and fun—keeping my team energized, aligned, and ready to execute. Morale goes up, teamwork improves, and business results follow."
✔ Actionable, Not Theoretical
We don’t just tell you what’s wrong—we help you fix it.
"Mark doesn’t just teach leadership—he equips teams with strategies they can apply immediately. His ability to break down complex ideas and make them actionable is what sets him apart. If you’re an business owner looking for real impact, give him a call—you’ll know within 10 minutes that he’s the real deal."
Schedule a Call
Ready to take the next step toward a more efficient, guest-focused business? Schedule a discovery call today, and let’s identify the key opportunities to improve your operations, service, and team performance. A better business starts with simple, high-impact changes—let’s make them happen.