About Me

I’m Mark Watkins, founder of Reviva Hospitality, and I’ve spent my career in hospitality, helping restaurants run more efficiently while delivering exceptional guest experiences.

I’ve seen firsthand how small efficiency, service, and team development improvements can transform a business. As the founder of Reviva Hospitality, I bring a practical, results-driven approach to helping independent restaurants, bakeries, and cafés streamline operations, elevate guest experiences, and build stronger teams.

My background includes leading high-volume restaurant operations at Chick-fil-A®, where I developed expertise in service flow optimization, leadership development, and hospitality excellence. Through Operator Solutions Hub (OSH), I work directly with Chick-fil-A® Operators to refine systems, improve operational performance, and increase profitability.

Now, with Reviva Hospitality, I apply these same proven strategies to help independent businesses achieve measurable results—without changing their unique culture or values.

I believe that hospitality-driven efficiency is the key to long-term success. Whether eliminating service bottlenecks, improving team leadership, or refining guest touchpoints, my goal is simple: helping you create a business that runs smoothly, serves guests exceptionally, and thrives in your community.

Let’s start the conversation by scheduling a discovery call today.